Eligible customers who register for a new account can expect the PokerStars bonus of up to £400* or £20 free play**. Once they’ve settled in, there are plenty of reasons to stick around. We’ve taken a detailed look at the what kind of user experience the website offers, and here is a rundown of our impressions.

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Pokerstars bonus

*Key T&Cs: 18+. New customers only. Min. deposit £10. Max. deposit £400. A Player may make up to 3 Eligible Deposits within 60 days to receive the maximum reward. Reward amount redeemable with redemption points. Full T&Cs apply.

**Key T&Cs: 18+. Only available to first-time depositors. Min. deposit £10. The £20 Free Play will be credited daily from deposit date: Day 1 = 10 x $0.50 tickets, Day 2 = 5 x $1 tickets, Day 3 = 5 x $1 tickets, Day 4 = $5 cash bonus, Day 5 = 5 x $1 tickets, Day 6 = $5 cash bonus. Tickets expire 21 days from issue. Full T&Cs apply.

PokerStars Bonus

PokerStars bonus includes two different offers. Players can choose between getting their first deposit matched 100% up to £400 or get £20 free play. Although the bonuses look straightforward, both of them come with a twist. We will give you the most important information about each one here, but you can find the full details on the operator’s website.

The £400 PokerStars bonus is claimed by acquiring redemption points. Once players have made their first deposit, for each £10 they spend within the next 120 days, they will earn 270 points. The accumulated redemption points can then be exchanged for money using the same exchange rate.

The £20 free play welcome bonus is dealt out in increments in a span of 6 days. Each of the days carries limitations as to what the rewarded bonus amount can be spent on.

In the table below, you’ll see the breakdown of the PokerStars Bonus.

PokerStars BonusBonus DetailsPokerStars Bonus Code
100% First deposit matchGet a 100% match on your first deposit up to £400Claim Here
£20 Free PlayMake your first deposit of £10 or more and qualify forClaim Here
£20 in welcome rewards

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Mobile app

PokerStars has made playing online poker on the go easy by offering apps for every platform. Whether you are using iOS or Android, you can expect an excellent experience on both smartphones and tablets. The apps can be downloaded directly from the operator’s website and they should work well on all newer devices.


Customer support

PokerStars has one of the most comprehensive help sections you can find. Whatever the issue you might encounter, you will most probably be able to find the solution in a matter of seconds.

From learning the rules of different types of poker to the questions related to banking, registration, login, the PokerStars bonus and other promotions, everything is covered in detail. The topics are divided into sections, for easy navigation, but you can also type out a query in the search box.

When it comes to direct communication with support, this is where PokerStars is lacking. At the time of this review, the only way to get in contact with support is through the email contact form.

The website also has a built-in forum of sorts, where users can communicate, help one another and read service announcements. Hopefully, the operator will open more channels of communication in the future- preferably a 24/7 live chat.

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Payment methods

The operator supports a vast variety of payment methods. Additionally, you can find every relevant piece of information related to each payment method. That is something we haven’t had much chance of seeing, and it is certainly praiseworthy.

It seems that the operator goes out of their way to make sure all the technical details go as smoothly as possible. Needless to say, you can also have full control over your balance on both desktop and mobile.

Finally, this is the list of payment methods the PokerStars currently supports:

  • Visa
  • Mastercard
  • Maestro
  • Direct Bank Transfer
  • Neteller
  • PayPal
  • Paysafecard
  • Skrill
  • WebMoney
  • Wires
  • Neosurf
  • MuchBetter
  • StarsWallet
  • Apple Pay


There is no denying that the operator offers an excellent overall experience. The quality of their gaming services, the comprehensive guides and tutorials and the PokerStars bonus make it one of the best poker sites on the market.

We did, however, have one gripe which was their limited way of contacting customer support directly. By now we are so used to seeing casino or betting operator offering an open phone line and live chat, that the omission seems glaring. Objectively, though, it is questionable how much of an issue this will prove to be in day to day use.

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