New players who register for a new account can look forward to receive a £20 free play bonus *(T&C’s apply). Once they’ve settled in, there are plenty of reasons to stick around. We’ve taken a detailed look in this PokerStars Review at what kind of user experience the website offers, and here is a rundown of our impressions.

Visit Pokerstars

PokerStars welcome offer

*Key T&Cs: Offer available to players who have never made a real money deposit. Minimum deposit of 10 GBP use code TWENTY. Free play given as tournament tickets and cash, released over 6 days. Unused tickets subject to expiry. Withdrawal restrictions apply to bonus element only. Full terms and conditions apply.

PokerStars Bonus

The PokerStars bonus includes £20 in free play. Although the bonus looks straightforward, you have to remember to deposit at least £10 and use the bonus code TWENTY in order to activate it. We will give you the most important information about the bonus here, but you can also find the full details on the operator’s website.

The £20 free play welcome bonus is dealt out in increments in a span of 6 days. Each of the days carries limitations as to what the rewarded bonus amount can be spent on.

In the table below, you’ll see the breakdown of the PokerStars Bonus.

PokerStars ReviewPokerStars Bonus
PokerStars Bonus:£20 Free Play
PokerStars Key T&C’s:Offer available to players who have never made a real money deposit. Minimum deposit of 10 GBP use code TWENTY.
Free play given as tournament tickets and cash, released over 6 days. Unused tickets subject to expiry.
Withdrawal restrictions apply to bonus element only. Full terms and conditions apply.
PokerStars Bonus Code:GET IT HERE

Mobile app

PokerStars has made playing online poker on the go easy by offering apps for every platform. Whether you are using iOS or Android, you can expect an excellent experience on both smartphones and tablets. The apps can be downloaded directly from the operator’s website and they should work well on all newer devices.

Pokerstars-mobile

18+, Play Responsibly, T&C’s apply

Customer support

PokerStars has one of the most comprehensive help sections you can find. Whatever the issue you might encounter, you will most probably be able to find the solution in a matter of seconds.

From learning the rules of different types of poker to the questions related to banking, registration, login, the PokerStars bonus and other promotions, everything is covered in detail. The topics are divided into sections, for easy navigation, but you can also type out a query in the search box.

When it comes to direct communication with support, this is where PokerStars is lacking. At the time of this review, the only way to get in contact with support is through the email contact form.

The website also has a built-in forum of sorts, where users can communicate, help one another and read service announcements. Hopefully, the operator will open more channels of communication in the future- preferably a 24/7 live chat.

Payment methods

The operator supports a vast variety of payment methods. Additionally, you can find every relevant piece of information related to each payment method. That is something we haven’t had much chance of seeing, and it is certainly praiseworthy.

It seems that the operator goes out of their way to make sure all the technical details go as smoothly as possible. Needless to say, you can also have full control over your balance on both desktop and mobile.

Finally, this is the list of payment methods the PokerStars currently supports:

  • Maestro
  • Direct Bank Transfer
  • Neteller
  • PayPal
  • Paysafecard
  • Skrill
  • WebMoney
  • Wires
  • Neosurf
  • MuchBetter
  • StarsWallet
  • Apple Pay

Conclusion

There is no denying that the operator offers an excellent overall experience. The quality of their gaming services, the comprehensive guides and tutorials and the PokerStars bonus make it one of the best poker sites on the market.

We did, however, have one gripe which was their limited way of contacting customer support directly. By now we are so used to seeing casino or betting operator offering an open phone line and live chat, that the omission seems glaring. Objectively, though, it is questionable how much of an issue this will prove to be in day to day use.

Visit Pokerstars